The agent is on, but nothing is being sent
This is the most common one and it usually has one of five causes. Work down the list in order.
Your outreach threshold is too high. There are two separate score gates.
The visibility threshold, under Settings > Opportunity score, controls who appears in your results.
The outreach threshold, under Settings > Outreach settings, controls who actually gets contacted. If visibility is 50 and outreach is 75, you will see a healthy list of prospects and message none of them. Lower the outreach threshold first.
The agent has no sender. An agent cannot be launched without one, but a sender can be removed or disabled afterwards. Check Settings then Outreach settings.
The sender has hit its daily limit. Open the sender and look at the usage figures next to each limit. If usage equals the limit, the agent is waiting until tomorrow.
You are outside the sending schedule. Check the time zone at the bottom of Outreach settings. The green "In schedule" badge tells you whether the agent is allowed to send right now. Weekends default to not running.
You have used your credits for the billing period. The pill in the top right is consumption, not balance. Click it to see how much is left.
The agent says Inactive even though it is switched on
On and Active are two different things. On means the agent is allowed to run. Active means it is set up and detecting. An agent with no signal source will show Inactive and its card will offer an "Add a signal source to start listening" button instead of a chart.
A signal source is switched on but finds nothing
Example: LinkedIn Audience Engagement only tracks engagement on posts matching keywords you supply, and it does nothing until you add them. It shows a warning icon next to its name when keywords are missing. Open its Customize dropdown and add them.
More generally, the Customize dropdown on any source only appears once the source is switched on, and it is where you narrow what the source looks for. A source left on its default setting is looking much more broadly than you probably intend.
The agent is not finding prospects
Open the agent and read the four counters on the Intent Signals tab in order: signals detected, high-intent companies, identified prospects, pushed to outreach.
The first one that is near zero tells you where the problem is.
Few signals means your sources are too narrow.
Signals but no high-intent companies means the sources you chose do not correlate with buying for your offer.
Companies but no prospects means your target job titles are too narrow for the size of company you are reaching.
A workflow step shows a large red number
Every step on the workflow canvas shows completed in green and failed or skipped in red. Some red is expected. A "Post a comment" step skips anyone with no recent post to comment on, and that can be most of a list.
Red on "Invite to connect" is different and usually means the sender has hit its invite limit, or LinkedIn is throttling the account. Check account health on the sender.
A sender will not connect
Check the email address and password.
Check the LinkedIn mobile app for a two-factor prompt.
If no prompt appears in the app, request a PIN by email instead.
Check the proxy country and city are plausible for that account.
An agent is not fetching prospects from its source
The sender may be disconnected. Check the Senders list for a red channel icon.
The LinkedIn URL may be wrong. Open it in a browser while logged in as the sender profile that is running the source.
The agent may have been paused before it finished fetching. Restart it.
Still stuck
The workflow canvas and the Intent Signals tab between them will tell you where in the chain things stopped. Start there before contacting support, and tell us which of the four counters went to zero.