When you start a campaign in Alsona, you can choose how you want to handle incoming replies. Whether you prefer to stay fully in control or let AI handle your conversations, Alsona gives you flexible options to match your workflow.
Every agent runs in one of three outreach modes. The mode decides two separate things: whether the agent needs your approval before it sends, and who answers when a prospect replies.
You set the mode at step 3 when you create an agent, and you can change it any time under Settings, Outreach settings.
The three modes
| Full Autopilot | Outbound Autopilot | Co-pilot |
Sends outreach and follow-ups | Yes | Yes | Only what you approve |
Needs your approval to send | No | No | Yes, every draft |
Answers replies | Yes, automatically | No, hands them to you | No, hands them to you |
Full Autopilot runs the whole conversation. It sends the outreach, sends the follow-ups, and replies to prospects on your behalf, steering toward the goal you set. Use it when volume matters more than control and the offer is simple enough to explain without you.
Outbound Autopilot sends everything but stops at the reply. The moment a prospect responds, the thread is yours. This is the mode most teams should start on, because the outbound is the repetitive part and the reply is where the deal actually happens.
Co-pilot drafts and waits. Nothing goes out until you approve it. Use it for a first agent, for a sensitive audience, or while you are still learning what the AI sounds like.
What shapes the messages
Under Settings > Outreach settings, four things control what the agent writes.
Tone of voice. Professional, friendly, or bold.
Message length. Concise, brief, or thorough.
Additional outreach instructions. Free text for rules the agent should follow. Use this for the things that are specific to you: words to avoid, claims you cannot make, how to refer to your product.
Goals. What the agent is steering toward, plus the link it shares when a prospect is ready.
Two more fields sit under Settings, Agent profile: your offering and your customers' pain points. These are the foundation of every message and are worth more editing time than anything else on this list.
AI Contextual Outreach
Inside any message step of the workflow there is a choice between two ways of writing.
Use your own message means you write the copy and drop in variables like first name, job title, or company name. Every prospect gets the same message with different words plugged in.
AI Contextual Outreach means the agent reads the available context around each prospect and adapts the message to it. It is not variable substitution. Two prospects with the same job title at the same size of company can receive genuinely different messages if the signals that surfaced them were different.
This setting is per message step, so you can hand-write your opener and let the AI handle follow-ups, or the reverse.
Taking over a conversation
When an agent is handling a thread, the inbox shows a banner reading "The agent is handling this conversation" with a Take over button. Clicking it hands the thread to you and the agent stops replying on that conversation. The gear icon next to it jumps straight to the settings of the agent that owns the thread, which is the quickest way to fix a message that is not landing.
Which mode should you start on
This is a personal preference. Some people choose to start on Co-pilot for their first agent so you can read what the AI writes before anyone else does, and then move to Outbound Autopilot once the copy is consistently good. Then they move to Full Autopilot only when they have read enough agent-written replies and refined the additional instructions. Even then, keep an eye on the inbox to make adjustments, where needed.